Background Check Help Center

Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.

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If you can't find an answer to your question, you can submit it to us to receive a personalized reply by e-mail. Submit A Question

Top 10 FAQs
	Will I be charged for a search that comes back with “No Records Found”?
	How is a Search Conducted?
	What are my Payment Options?
	What is your Refund Policy?
	How do I get my company I-9 Compliant?
	I would like to know if it's possible to reverse search a phone number on this site?
	What Services do i need?
	How Long Will Completed Reports Be Stored In Your System?
	How Will My Searches Be Returned?
	What are Public Records?

Recently Added FAQs
	What is the DPPA?
	How do I get the e-authorization form to my candidate?
	Do you provide batch ordering for MVR Reports?
	I am requesting a copy of my personal driving report.
	when an employers says you must pass a background check what does it mean?
	how do i verify college attendance?
	What does Discrepancy Mean on My Account Home Page?
	How Current is your Criminal Data?
	Do you provide financial records, such as bank account information?
	Where does your Data Come From?